Terms of Service

1. Overview

This website, acepillow.com (the "Site"), is operated by Ace Pillow ("AcePillow", "we", "us"). By visiting the Site or purchasing from us, you agree to these Terms of Service ("Terms"). Please read them carefully before using the Site.

2. Eligibility

By using this Site, you confirm that you are at least the age of majority in your place of residence, or that you have the consent of a parent or guardian.

3. Products and product information

We make every effort to display our products and their descriptions, dimensions, and colors as accurately as possible. However, screen colors vary, and slight differences between images and the delivered product may occur. Our products are comfort and lifestyle products. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical concern related to sleep, please consult a qualified healthcare professional.

4. Pricing and payment

All prices are displayed in USD unless otherwise indicated and may change at any time without notice. We accept payment through the secure payment methods displayed at checkout. Payments are processed by third-party payment processors; we never see or store your full card details. In the event of an obvious pricing error, we reserve the right to cancel and fully refund any affected order.

5. Orders

We reserve the right to refuse or cancel any order, including in cases of suspected fraud, unauthorized or illegal activity, product unavailability, or pricing errors. If we cancel an order after payment, you will receive a full refund. We may ask for additional verification before accepting an order.

6. Shipping, returns, and refunds

Shipping is governed by our Shipping Policy, and returns and refunds by our Refund Policy (120-Day Money-Back Guarantee), both available on this Site and incorporated into these Terms.

7. Promotions and discount codes

Promotional offers and discount codes are valid only for the stated period, cannot be applied retroactively, and cannot be combined unless explicitly stated.

8. Intellectual property

All content on this Site — including text, images, graphics, logos, and layout — is the property of AcePillow or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce or use it without our prior written permission.

9. Limitation of liability

To the maximum extent permitted by applicable law, AcePillow shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Site or our products. Our total liability for any claim related to an order shall not exceed the amount you paid for that order. Nothing in these Terms limits rights that applicable consumer protection law grants you and that cannot be waived.

10. Changes to these Terms

We may update these Terms from time to time. The current version will always be posted on this page with its "Last updated" date. Continued use of the Site after changes constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms can be sent to info.acepillow@gmail.com.